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Terms and Conditions for bijli app

These terms set out the rules that apply when you access bijli app, create an account, or use any service we offer — including deposits via bKash, Nagad, and Rocket. Access and eligibility depend on your local law and the region you are in.

Account EligibilityPayment RulesbKash · Nagad · RocketService AccessJurisdiction Notice
bijli app Terms and Conditions for bijli app
ACCOUNT SECURITY

How We Handle Your Account and Data

Your account security and the integrity of your payment records are central to how we operate. We apply standard encryption to all account sessions and wallet transactions. Here is what that means in practice for your bijli app account.

Data Retention We keep account and transaction records for as long as required by applicable law and our internal compliance obligations. You can request a summary of your data via the Help section.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your wallet choice — bKash, Nagad, or Rocket — between visits. You can manage these in your browser settings.
Account Security Every login triggers an OTP to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support.
Data Requests To request a copy of your data, update incorrect details, or ask about account closure, contact support with your account ID. We aim to respond within the timeframe required by applicable law.
TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear, or if you need to raise a concern about how they apply to your account, our support team can help. Reach us through the channels below. For account-specific queries — such as a payment dispute or an access restriction — have your account ID ready so we can look into it without delay.

Live Chat Open the chat icon from any page inside your account. Our team responds during service hours and can pull up your account details directly.
Email Support Send your query to our support address listed in the Help section of your account. Include your registered mobile number for faster handling.
Help Centre The Help section in your account covers common terms questions — payment rules, account suspension, and eligibility — with step-by-step answers.

Common Questions About Our Terms

These are the questions we hear most often about how our terms apply to accounts, payments, and access. If your question is not here, the Help section inside your account has more detail.

Account eligibility depends on your local law and the region you are in. We do not confirm access is lawful in your location — that is your responsibility to check before registering.

We may update these terms when our services change. We will post the revised version on this page. Continuing to use the service after an update means you accept the new terms.

We may suspend or permanently close an account that breaches these terms. This includes providing false registration details, attempting to bypass regional restrictions, or misusing the payment system.

Raise a payment dispute through the Help section of your account within the window stated in your wallet dashboard. Include the transaction reference and the amount so we can investigate promptly.

Contact support with your account ID to request a data summary, correct inaccurate details, or ask about closing your account. We respond within the timeframe required by applicable law.

The same terms apply across all regions, but whether you can lawfully access the service depends on local law where you are. Players in Dhaka and elsewhere should verify their own eligibility.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.